Colony Square Concierge

Overview of Job Description

North American Properties, Atlanta – Atlanta, Ltd. is seeking a highly motivated, innovative, energetic, and organized Concierge representative to join the concierge team at Colony Square. A full-time position is available.

The Concierge is the main host for all guests (visitors) and customers (tenants) at Colony Square and plays a vital role in daily customer service operations. The Concierge team is responsible for providing exceptional customer service in a variety of scenarios, always exceeding guest expectations and enlivening the guest experience, ensuring that guests have a memorable stay on property and return to Colony Square time and time again.

Duties and Responsibilities

In order to perform daily duties and responsibilities, the Concierge at Colony Square must:

• Act in accordance with the organization’s policies, goals, objectives, and core values.
• Provide information and resources by identifying and clarifying guest needs and desires related to Colony Square and Midtown; answering questions; giving directions and instructions; developing inventories of service; offering commentary of guest experiences; managing and screening messages.
• Provide services requested by acting as intermediary for personal services, including travel, tickets, restaurant reservations, hotel reservations and the like.
• Anticipate services required by ascertaining mood and style of guests; identifying options before being asked; developing itineraries.
• Continuously develop knowledge of and build relationships with Colony Square tenants and retailers as well as in-depth understanding of the Midtown area.
• Participate in educational opportunities, maintaining personal networks.
• Able to perform the skills of a Concierge while being a mobile presence on property.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Assist in a variety of events on property – including but not limited to seasonal, weekly and special events.
• Other duties as assigned by Concierge Manager, Director of Concierge Services and Property Management, Operations and Marketing teams.

Qualifications and Requirements

• Strong understanding and knowledge of Colony Square and the Midtown Area
• Must contain a strong emphasis on customer service, a deep understanding of the area, and the ability to creatively think on one’s feet.
• Must enjoy serving people and do so with enthusiasm and professionalism.
• Must be computer savvy and proficient in Microsoft Word, Excel, PowerPoint, Outlook and other programs as needed.
• Basic ability to write and send professional emails.
• Superb verbal and written communication skills.
• Organized, detail-oriented, self-starter, able to work independently and as part of a group.
• Expert researching skills, including print and electronic.
• Proactive, approachable and solution focused.
• Must be able to work in a fast-paced environment.
• Must be open to change and able to adapt quickly to new directives.
• Verbal Communication, Listening, Customer Service, Customer Focus, People Skills, Action Oriented, Interpersonal Savvy, Professionalism, Dependable.
• Must uphold uniform and cleanliness standards.
• Evening and weekend shifts are required.
• Hours of Operation: Monday through Friday 8:30am-9:00pm, Saturday 10:00 am-9:00pm Sunday 10:00 am-7:00pm (Hours may vary based on events)
• Must be 21 years of age or older
• Members of the Concierge team must be multitaskers and team players with a positive attitude and demonstrate flexibility. The ideal candidate must be adaptable and organized, with strong prioritization and time management skills.

The ideal candidate must demonstrate:

• Outgoing personality who is at ease when meeting new people daily and can engage in meaningful conversation.
• Ability to create and maintain relationships with influencers in Atlanta as it relates to transportation, local laws and ordinances that affect the property and its commutability.
• Solid command on all aspects of Atlanta’s transportation networks including public transit and micro-mobility; and other options changing the urban transportation space.
• Analytical skills to measure and quantify successes.
• Ability to navigate a corporate environment and sell options that benefit both employers and their employees in a variety of ways (i.e. financially, physically, emotionally, etc.)